FAQ
Returns & Exchanges
What products (if any) are eligible for return?
Any normally stocked items that are unused.
Is there a restocking fee? If yes, how much?
All returns are subject to a minimum 4% restocking fee to cover transaction costs. In addition, each supplier has their own policy that will be adhered to. If item needs to be shipped back to supplier/manufacturer, the cost of shipping and handling will also be the responsibility of the customer.
How many days do customers have to return?
Generally, 30 days but subject to change.
Are custom or installed parts returnable?
Custom ordered and/or installed parts are non-returnable outside of warranty issues or incorrectly delivered parts by either Wanderlust Overland or the supplier.
Shipping Policy
How soon do you ship out online orders?
In stock items will be shipped within 48 hours or the next business day if the shop/shipping is closed more than 48 hours.
Which carriers do you use?
UPS and Fedex for small orders. Large freight orders go to bid with various carriers.
Do you take responsibility for lost/delayed shipments?
We are not responsible for lost or delayed shipments.
Labor Warranty
Do you warranty labor for in-house installs?
We offer a 30 day labor warranty.
What is your policy on customer-supplied parts and labor warranty?
Customer supplied parts are only installed on a case-by-case basis. There is no labor warranty expressed or implied on customer supplied parts. If there is an issue of bad, incorrect, or missing parts, the customer is responsible for any additional parts and/or labor cost necessary to resolve the issue.
Customer-Supplied Parts
Do you allow installs of customer-supplied parts?
On a case by case basis. We prefer to supply the parts as it gives us the ability to work directly with the supplier in case any issues arise. Generally, if it is something we are a dealer for or install regularly we will consider installing it. If it is something we are not a dealer for, do not install regularly, it is an off-brand (chinesium, Amazon, Temu, etc.) we will generally pass on providing install. Our goal is to only supply the best parts and customer service to our customers.
If yes, do you waive labor warranties or estimate accuracy?
There is no labor warranty expressed or implied on customer supplied parts. If there is an issue of bad, incorrect, or missing parts, the customer is responsible for any additional parts and/or labor cost necessary to resolve the issue.
Is Wanderlust Overland responsible for delays or damage to my vehicle during service?
Wanderlust Overland, LLC is not responsible for loss or damage to vehicle or articles left in vehicle in case of fire, theft or any other cause beyond our control or for any delays caused by unavailability of parts or delays in parts by the supplier or transporter.
Cancellations
What’s your policy for canceling install appointments?
Canceled, rescheduled, or "no-show" appointments within 72 hours of the start of the appointment are subject to a discretionary shop time loss fee up to 8 hours of shop time or total labor on the estimate, whichever is less.
What about canceling product orders?
Parts deposits and product orders are subject to restocking fees of a minimum of 4% the total price of the parts or whatever stocking fee the supplier requires, whichever is higher. Non-stocking or custom order parts may not be able to be refunded at all once the order is placed with the supplier.
Get in touch
Have any additional questions, or a general enquiry?